Warning: Do not get on Elon Musk's bad side. A California venture capitalist who put down a $5,000 deposit on a Tesla Model X, unhappy with problems he encountered during the launch event, blogged about it in an open letter to Musk in September—and Musk responded by canceling the man's pre-order for the car, the Guardian reports.
In his first post, Stewart Alsop complained that the event started nearly two hours late, with no acknowledgement of that or apology from Musk (and no "real food" provided, to boot), and that Alsop ultimately left in disgust when it became clear he wouldn't be able to test-drive the Model X, as promised, until after some 1,300 people ahead of him. Then, in a follow-up post this week, Alsop reveals that Musk reached out to him personally ... to tell him he was banned from buying the car.
Alsop writes that Musk considered the open letter a "personal attack," noting that it's odd, because he wasn't even acting as a professional critic—"I was actually just a customer who felt he had been ignored at an event designed for customers." He adds that it's particularly sad, because he had often talked—even in his complaint letter—about how excited he was to own one of the $130,000 cars.
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| Elon Musk Cancels Guy's Tesla Order After Complaint |
In response to the attention Alsop's post is getting, Mus ktweeted Wednesday, "Must be a slow news day if denying service to a super rude customer gets this much attention." While some are on Alsop's side—the Guardian notes that Musk's wealth allows him "the ability to be unbelievably petty"—Kim Lachance Shandrow at Entrepreneur notes that "any other CEO would be harshly criticized for stooping so low, for exacting such rock-bottom revenge. But not Elon Reeve Musk, entrepreneurial superstar, future citizen of Mars. Aside from a few dings and scrapes, his halo seems fully intact."
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